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Thank you for shopping with The Stash Plug.
Orders are typically processed within 1–2 business days after payment has been received.
Orders placed on weekends or holidays will be processed on the next business day.
During product launches, holidays, or high-volume sales, processing times may be slightly longer.
Shipping options and estimated delivery times are displayed during checkout.
Delivery estimates begin after your order has been processed.
Your privacy matters.
All orders are shipped in plain, discreet packaging with no product descriptions or identifying branding visible on the outside of the package.
Once your order ships, you'll receive an email containing your tracking information.
Please allow up to 24 hours for tracking updates to appear.
Customers are responsible for providing accurate shipping information.
If an incorrect address is entered, please contact us immediately.
Once an order has shipped, we cannot guarantee address changes.
The Stash Plug is not responsible for delays caused by shipping carriers, severe weather, customs inspections, or other events outside our control.
If your package appears lost, please contact us and we will help initiate a carrier investigation.
If your order arrives damaged, contact us within 48 hours of delivery.
Please include:
Your order number
Photos of the product
Photos of the shipping box
A description of the damage
We will review your claim and provide a replacement or refund when appropriate.
International customers are responsible for any customs duties, taxes, import fees, or restrictions imposed by their country.
Please verify that the purchased product is permitted in your destination before ordering.
For shipping questions, please contact:
Email: TheStashPlug@gmail.com
